Consider the Passenger - A chronicle of aviation sins

Having flown back from our vacation, and having again experienced the less-than-optimal facilities in the overcrowded, utterly uncomfortable, we-give-a-dam airlines, I judged necessary to post this old article from Flight Magazine, published at the golden time when airlines cared equally about passengers and revenue. Nothing like today, when airlines are a shit-show absolutely driven by profits. Arbitrary changes of time and even date of your flight, overbooked flights, discombobulated boarding practices, unintelligible PSA messages at airports and planes, restrooms where either your ass or the rest of you can fit -but not both at the same time, and seats designed by the SPANISH INQUISITION.

We have gone a long way...FROM COMFORT TO TORTURE. And please don't give me the PR moronic explanations that we should be grateful. 

Complain, when just and fair, to Customer Service (they are making that less and less possible and more complicated, though). Let your voice be heard when you are mistreated, mishandled, or deceived. DO NOT complain to the people that are just working, and also suffering from the same policies: flight attendants, pilots, desk staff. They are employees.
 

Most Airlines today are frigging basterds going only after your money, and not there to help you or provide a good service, if they can avoid it. That is directed by Boards, Execs, and shareholders, not by the employees, as tired as you of bad conditions and poor salaries.